Cancellation Policy

In keeping up with standards in the Salon Industry, Hair We Are has adopted a new booking policy, in which a credit card number will need to be saved to your client profile to hold all future appointments. Please be aware that any credit or debit cards used to secure a booking online, or over the phone, or stored on file, may be used to pay for your visit or charge applicable no-show fees.

We understand your time is valuable. And so is ours. Out of respect for our staff and clients, we request you give us at least 24 hours notice should you need to cancel or reschedule an appointment.

Missed appointments will be subject to up to 100% of the services booked and charged to the card on file.

We understand that emergencies occur, and in the event of a true, unforeseen circumstance, Hair We Are asks that you still inform the salon within 2 hours of your appointment so we are able to fill your appointment with another client.

Full-card data is not stored in our software at the salon. Instead, an encrypted token representing your card details, is stored on International Bancard’s secure servers.